PEP Episode 033 — Career Switch to Payments Success: Eric Andrade & Brian Beth’s Journeys with Bankcard USA

Podcast Description:

Ever wondered how a career switch can lead to unprecedented success? Tune in to our latest episode of the Payments Experts Podcast to hear the incredible journeys of Eric Andrade and Brian Beth from BankCardUSA. These industry veterans reveal how mentorship guided them from unexpected backgrounds—Eric from a drug rehabilitation center and Brian from the family liquor business—into the dynamic world of payments. You’ll also get an insider’s perspective on the niche nature of the payments industry and the critical role that industry conferences like ETA play.

What sets BankCardUSA apart in a competitive market? Discover their secret sauce: a “white glove treatment” for merchants that redefines exceptional customer care. We break down the structure of merchant fees and uncover the lucrative residual income potential for agents, making compelling comparisons to the insurance industry. Learn about the common pitfalls merchants encounter with companies like Square and get clarity on the MATCH list misconceptions. Eric and Brian share invaluable tips on navigating these challenges, ensuring merchants can thrive and maintain smooth payment processing.

Curious about what’s next in payment technology? We discuss the critical importance of transparent communication and immediate response times, especially for merchants in crisis. Hear about the hurdles high-risk businesses face and the innovations on the horizon aimed at reducing costs and streamlining processes. From outdated Mastercard match rules to the complexities of integrating with major processors, this episode sheds light on the evolving landscape of payment technology and offers a hopeful outlook for the future. Don’t miss this action-packed episode filled with expert advice, industry secrets, and forward-thinking insights!

Jeremy Stock (00:01):

Welcome to the Payments Experts podcast, a podcast of global legal law firm. We hope you enjoy this episode. We’re excited today. We have in studio joining us managing partner of the law firm, James Huber, as well as Senior Associate attorney Bryce Vander Moore. With our special guests, we’ve got Eric Andrade of Bankcard USA, as well as Brian Beth of Bankcard USA as well. Gentlemen, welcome to the Payments Experts podcast. We’re looking forward to having a great conversation today.

James Huber (00:36):

Absolutely.

Eric Andrade (00:36):

Thanks

James Huber (00:37):

For having

Eric Andrade (00:37):

Us. Thank you. Thanks for

James Huber (00:38):

Having us. Yeah, we’re stoked. You guys drove down battling what could potentially be mad Max traffic going back up towards la, but tell me, we’re always interested about how people end up in this space because it’s small. It’s a small, I mean, we go to the conference and there’s how many people go to ETA? Like 5,000 maybe.

Eric Andrade (01:00):

Possibly.

James Huber (01:01):

Yeah. And that’s like it. So it’s all the money in the world and there’s in the USA five or 10,000 companies total that are even in it. So how’d you guys end up in it?

Eric Andrade (01:15):

Oh, me personally, I got introduced to it through mentorship. One of my mentors was a representative at my current company, made a lot of friends that were at that same company, so they’re doing all right for themselves. I thought. Not at the time. I was working at a drug and rehab rehabilitation center and I was thinking, what am I going to do long term? It was kind of on a whim, went all in on this. Nice. Definitely, definitely fell in love with the process of this industry.

James Huber (01:44):

The money’s a little better than being a can be.

Eric Andrade (01:47):

Yeah. It depends on where you’re at.

James Huber (01:49):

Yeah, that’s true. Yeah, that’s true. What about you? How’d you get into it?

Brian Beth (01:53):

Actually very similar. It was a friend of mine who told me in his garage, he was just like, I really think you can do what I do for a living. And at that time I was working for a family business and selling liquor and I was doing all right, but I decided to give it a shot. He sold me on. He was a good salesman obviously, and he got me in there and it was a lot harder than I thought initially coming with payments, especially with not knowing anything. It’s kind of different language. But once I got my feet wet and started really getting involved, I kind of fell in love with it. And so I’ve been doing it now for about three years.

James Huber (02:41):

Were you working with your buddy, your garage buddy?

Brian Beth (02:45):

The guy I met in the garage? Yeah. No, I wasn’t working with him. He was just a friend of mine

James Huber (02:47):

And he was just like, got to

Brian Beth (02:48):

Do it. No, he was the guy who’s like, dude, you can do this. You can do payments, you would kick ass basically is what he told me. He’s like, you would kick ass in payments, you’ve got to come try. And I thought about it, I told him there’s no way. And it just ended up working out and it ended up being great. And of course it has its ups and downs, it drives me crazy sometimes the payments industry. But overall I’m happy. I made a decision. I think our mentor, same guy kind of got us in the door there. But yeah, that’s how I got into payments.

James Huber (03:27):

What were you guys doing in the garage?

Brian Beth (03:31):

We were just hanging out garage beers. Exactly. Getting away from his daughter who was causing a ruckus upstairs. So we were just hanging out in the garage downstairs.

James Huber (03:43):

Where’s safe? It’s so funny that the garage is this spot place to go chill out. All the best ideas are conceived garages. Yeah,

Bryce Van De Moere (03:52):

Garage bands, nobody else to garage. Dad,

Brian Beth (03:55):

The dads, all the big computer companies came out of garages.

James Huber (04:00):

I have a fridge in my garage with all my random beers in there and Mike’s like asked my wife to go pick up some beers and she goes in there and she’s like, this thing is overload with beers. And I was like, yeah, but I don’t like any of those one’s in there waiting for somebody to come over and hang out and be like, these are great. Right. So if you guys want to stop by

Jeremy Stock (04:19):

Later. Yeah, really exactly. Knock out a few

James Huber (04:21):

Of those.

Jeremy Stock (04:23):

Get rid of some of James’s old beers.

James Huber (04:25):

Yeah.

Jeremy Stock (04:25):

Well we should talk a little bit about how this all came about because working with Eric and Brian over at Vanguard, usa, Bryce, James, we do a lot of matchless removal work and what happens is merchants reach out to us for matchless removal services, but they also need processing. Most of the time they’ve been terminated, et cetera. They have money that’s being held by their previous processor or bank. You guys can come in sometimes and help out in that scenario. Can you talk a little bit about how that happens?

Eric Andrade (04:56):

Oh yeah, absolutely. So the way we do it is what we call a match exception, right? A bank exception. So I’ll get introduced to a client, I’ll consult with them, kind of figure out, do you know why you’re on the match? What’s going on? One of our backing banks is friendly to match under certain circumstances. So what we do is I learned the whole case front to back. What’s the reasoning code? Do you know how when it happened, excessive charge backs, identity theft, our identity was stolen some months ago. How do we disprove that or how do we prove that this is the person signing up? We put it in all together. A lot of times our head of risk will do a executive writeup. We just put it into a human perspective. This company’s a victim of maybe negligence or they were identity was stolen. And then we get that in front of our bank with this full package. Generally it takes a couple weeks if not sometimes longer, get it to them and say, Hey look, this is a struggling business. Are you willing to allow us to boredom? We’re taking full risk on the file. And a lot of times they do say yes and sometimes there’s some other discrepancies, but we’ve been having pretty good batting average recently.

James Huber (06:08):

Yeah, it’s good. I mean one thing that always pisses me off about when people are on the match list is the Visa rules and MasterCard rules both say you can’t use Match as a reason to decline a merchant for credit card processing, but if you look at anybody’s prohibited list, it says people on match. So I mean I think everyone’s breaking the rules by not letting people on match because Bryce has been dealing with Match for four years, just neck deep. I think we get, Jerry says we get like 15, 20 new match clients every month.

Jeremy Stock (06:49):

Easy, easy.

James Huber (06:50):

And a lot of these people, it’s shoot first, check later.

Jeremy Stock (06:55):

Yeah,

James Huber (06:55):

100% you’re on match. A lot of times they’re like, well, you’re on Match. And that was wrong, but we did find a bag of cocaine on you and we’re like, you put the bag of cocaine. So people are on match for no reason and they can’t get processing and they’re out of business.

James Huber (07:11):

So what you guys I do is this is God’s work of giving people a real chance at actually running their business. And I like the way that you guys do it because typically what we do is we see when people are unmatched, yeah, I can get you processing, but you’re going to pay double if you’re paying eight, 9%, there goes your margin for running a business. Show me a business whose margin can survive with 10%. It’s people selling fake stuff online. Those are the guys that can pay it and they’re probably the ones that should maybe be on match. But anyways, the way you guys do it is a great service because you actually don’t gouge people on the rates even though you could, you’re like, well, you’ve been convicted of a felony, so I’m not even going to pay you minimum wage and what are you going to do about it?

Brian Beth (08:02):

And that’s one of the pluses with Bank Card USA and what they’ve built over the years is that it is the whole family owned and operated and that we’re all under one roof. The risk department, the customer service department, underwriting department in direct and in having direct control, not direct control, but direct contact with our backing banks. And so the relationships that I give them, the credit that they’ve built over the years has given us position to be able to take files these up the chain and they listen and they listen to the pitch of why this person deserves a shot. And like you said, the whole match thing is like it’s a discrepancy in multiple places and so often is confusing and people sometimes are just surprised to find they’re on it, right. But they’re always

James Huber (09:10):

Surprised

Jeremy Stock (09:11):

I’s nobody ever tells ’em it comes out of nowhere.

James Huber (09:14):

The worst one is you get your identity stolen and you get put on

Jeremy Stock (09:17):

Match

James Huber (09:19):

What anyone’s, they’re like, well, you should have protected your identity better. And we all know anybody’s identity can get stolen no matter what you’re doing.

Jeremy Stock (09:28):

Absolutely. And you’re being double victimized and you’re just trying to run your business. That’s the crazy thing. You’re just trying to run a business.

James Huber (09:35):

I mean it was the one livelihood. We were talking about a coffee shop before, what’s the coffee shop doing wrong?

Brian Beth (09:40):

Yeah.

James Huber (09:42):

I mean we could over caffeinating some people.

Eric Andrade (09:47):

Their situation was interesting. It was, I won’t name the processor, but there was something with their algorithm. Maybe they signed ’em up for a merchant account when they weren’t supposed to, something happened and then it’s like, oh, this person has signed up for this, opened closed the next day. Matched.

James Huber (10:02):

Yeah, I mean this is what I really like. What you guys do is we’ll see it where you get a processing account, you process for a number of months and whatever, and they’re like, whoa, what’s going on matching? What are you doing? And they’re going, I told you all of this because you’re supposed to have really good underwriting. You’re supposed to understand what your merchants are doing. Businesses like Bank Card USA will actually look at the file and when you see something wrong go, Hey merchant, you know what? You can’t sell that product or certainly can’t sell it online or your terms and conditions are messed up. You to, you are actually merchant advocates to help people run their business because the thing with credit card processing and the world is when there’s more regulation, it gets harder. And you think like, I’m just allowed to accept payments. No, there’s all these rules and if we have another four years of somebody blue in the office, or actually no, wait, I shouldn’t say blue because I think according to Trump, she gets to choose

Jeremy Stock (11:11):

Just to choose. Absolutely.

James Huber (11:12):

She gets to choose what she is. So if she chooses to be blue, yellow or brown either way. So if you get that person in the office, you’re going to have more regulation and it’s going to get harder for merchants. What we saw actually with Trump is we were getting people off the match list in the beginning during Covid, Jeremy, we were batting like 94%.

Jeremy Stock (11:34):

Yeah, over 85% James in those

James Huber (11:37):

For one week, I think our stats were over 94%. There’s a dog attack out in the hallway.

Jeremy Stock (11:47):

We run a dog fighting ring

James Huber (11:48):

Down the hallway. But anyways, so with more, it’s going to get harder for merchants and that’s where no, you need that pop-up thing of cookies. That law came out five years ago and you just started seeing last year of every site you go, I have to accept the cookies and things like that. Not having that you could get matched. Do you guys, what’s the cost benefit there? Because a lot of places are cutting costs and all of that cutting wages. How do you guys justify going that extra mile?

Brian Beth (12:27):

Well, when you talked about the regulations, in my head I see it squeezes everything up to the smaller few, the biggest companies, the stripes, the squares, the largest processors, which gets people underwritten months later, which then gets them in this trouble. And then to answer your question, I actually forgot what your question was, but I’m sorry.

James Huber (12:57):

What’s in it for you? What’s in it for you? What’s in it for, well, how do you justify going that extra mile? Because for

Bryce Van De Moere (13:03):

A copy

Brian Beth (13:03):

Shop,

James Huber (13:03):

You guys are kind of a diamond in the rough for actual merchant advocates of processors.

Jeremy Stock (13:10):

That’s a

Brian Beth (13:10):

Fact. I’d say long-term business relationships, I mean commonly I hold my portfolio just to speak of my personal portfolio that I hold is a smaller portfolio than most, but very tight relationships. And I know that’s a lot of guys and really it is how bank card works all around. Even bank Card, USA, every merchant gets what we call the white glove treatment. I mean multiple people use that saying, but it truly is a white glove service. You call, you get someone who’s actually in the building at Bank Card USA and if they need an answer from somebody in risk or something, we can go, Hey, do you mind holding two seconds? I’ll go over and get an answer for you. And that’s something that’s very, very unique. I don’t know of anybody else operating that way on the same level as Bank Card USA. I don’t want to say we’re the only ones, but I feel that way sometimes when I’m speaking to other people because I have never heard of anyone having that kind of contact. So for the reason that I go the extra mile and I think that bank card does is that it is worth it building the long-term relationships. We have very little customer turnover

Brian Beth (14:28):

At the end of the day.

James Huber (14:28):

Well, I mean here’s how it works. Where people don’t know is you guys, when you’re selling a merchant, the merchant pays 3% and a couple cents each transaction. Most of that goes to the issuing bank, issuing the card Visa and MasterCard collected about a third of that, two thirds of it goes to the bank and then you guys get whatever’s left over. So on these accounts, you sign it up, it’s monthly residual. So if you get an account, even if it’s paying you 18 bucks a month, 18 bucks a month for 10 years is worth it and they start a new business. Or when you have customers referring you other business, it actually does add up to a portfolio. I mean it’s like an insurance person except for I think it’s better. I hear most people it’s more lucrative than insurance. I don’t think you get to play as much golf, but

Brian Beth (15:29):

Yeah, I’ve heard the comparison though. It’s in the same, but yeah, it does add up. People do call and say they have more friends and here’s more shops and this and that. Eric can speak to that. He’s got a lot of people, a lot of referral relationships and people send you. Yeah,

Eric Andrade (15:51):

Definitely. I spent a lot of my time because when I got in, I didn’t know what I was doing. Our setup’s a little different. We have this term be your own CEO. So what do they say is you’re responsible for your life. We call, we make our own connections. It’s not like an inbound marketing funnel or anything like that. I’m calling retail stores. So yeah, I get guys calling me all the time now that I’ve called them, sign them up and give ’em better rates, answer my phone when they call. Usually smoke shops, things like that, ccb, D stores, supplement stores, stuff that’s, you can’t just go sign up with Square for.

James Huber (16:25):

Well, you can go sign up for Square for about three months and then they’ll kick you off. That’s true.

Jeremy Stock (16:30):

Exactly.

James Huber (16:30):

And keep all your money

Jeremy Stock (16:31):

And throw you on Match and throw you on

Bryce Van De Moere (16:32):

Match. Actually it’s not Square. Square doesn’t actually place anybody on Match. This is always a big shock to the merchant. It’s their own bank that’s doing it to them. Because Square doesn’t have a bank, as I’ve learned now, they use whatever bank the merchant has signed. So when the merchants are getting shut down or screwed over, it’s actually their own bank doing it. And they don’t even have the guts or the class to just tell their customer, Hey, we’re the ones doing this. They hide behind Square. And so like I said, you said you learn something new every day in this industry at used to Hammer Square and then they finally got on the phone with me and they’re like, you guys got the wrong guy. Yeah, that’s wild. You need to go back to their own bank.

James Huber (17:12):

Yeah, it’s not the wrong guy. I mean Square is going, you have to put them on match to the bank and the bank’s going, okay, whatever you say, evil overlords.

Brian Beth (17:24):

Because people are like, what? People just get so confused match what is this whole separate thing I’ve never heard of in my life. And it’s just, it’s so interesting.

Jeremy Stock (17:36):

We have a saying that, sorry, I didn’t mean to cut you off. We have a saying that no one’s ever heard of the match list until you find out that you’re on it. And that seems true across the board and

Bryce Van De Moere (17:47):

Even that it’s a mystery, but

Bryce Van De Moere (17:49):

From my standpoint, I really appreciate what you guys are doing, especially for us because you’re taking a lot of the heat off me because when the clients come in, they have no idea what’s going on, no idea what’s happening. All they want is for me or us to fix it now. And I have to be like, no way. It is not going to be like that. First off, we have to figure out who the bank is that placed you, why then I have to actually get them to respond to me, which is really quite honestly the biggest battle that I have. And all the time they’re just losing money, losing money, losing money, and their anxiety level is rising up. So to have you guys available to at least try to get them processing while we work this out, as James said before, basically you guys are really the only ones actually playing by the rules because everybody else is just matched, no exceptions.

Bryce Van De Moere (18:43):

And you guys are like, wait a minute, this is only supposed to be one factor taken into account and you’re able to find them safe harbor and hopefully get them up processing again, lower the anxiety, allow us to do our job because some match cases, the errors clear, but again, you got to get somebody on the phone or in an email to actually acknowledge you and it just makes the entire process a lot easier for everybody involved. And it also allows me time to educate them as to what is really happening. But like I said, they want immediate response, media action.

James Huber (19:21):

They can’t process. They don’t have a process.

Bryce Van De Moere (19:24):

The livelihood.

James Huber (19:25):

Yeah. I mean people will tell us that they’re having to go next door, run next door and run your cart over here, which would totally violate the rules, but what are you going to do? My, I don’t carry cash. I mean I carry huge wads and gold bars and stuff, but I don’t like spending ’em

Jeremy Stock (19:44):

And all that crypto that you can’t get to

James Huber (19:47):

Any gold bar in your pocket or are you just happy to see me? Yeah, exactly.

Jeremy Stock (19:52):

Can I say, just to piggyback on that, we get clients calling us, as I mentioned all the time, and they are, let’s just put it this way. They’re freaking out. They just found out that they’re on match list. They don’t know what it is. They’re afraid of losing their businesses. Bryce and I are on that front line of trying to hey, saying, Hey, we can likely help. We’re here for you. We understand this process when we hand them off to you guys, and I’m seeing the emails returned, honestly, Eric, Brian, in three or four minutes, you guys respond. Generally speaking, it’s rare that it’s beyond that. I love that the clients love that. That makes all of us look good. And it gives that comfort of, Hey, you know what? There are people out there who care. There are people who know the situation and at least they’re going to try to help me. We can’t help everybody. We can’t guarantee results. But that goes a long way for customer service.

Brian Beth (20:45):

I like to always say communication and transparency and telling my merchants the truth. When they’re coming through with anxiety at that high level and they’re coming through in that situation, it’s like immediate communication. That email that goes out in three minutes, let ’em know, Hey, hey, we’re here. Then the transparency and the truth of how we’re going to get it done and how we’re going to help and how we’re going to do our best. And then it gets into different things. How are your financials? How’s your credit? Then we get another conversations. That’s all part of the truth. And then you start to learn more about people and then people loosen up and the anxiety level is still very high. It can always be felt, but I think when I approach it like that, it always seems to loosen the situation up.

James Huber (21:42):

Well, it’s good because you guys, like I said, you do it the right way. A lot of the reason that some of these people end up on match is because they’re hiding stuff. I run a smoke shop and they’re like, I don’t even know if this is legal. No, it is. Otherwise you wouldn’t be allowed to get a business license and put a sign up. I mean, depending on what you’re selling, but they will hide stuff.

Brian Beth (22:04):

They hide

James Huber (22:05):

Or they don’t know. The first time you get an account people don’t know is you have to write on there. What do you think your processing volume’s going to be? I don’t know. I’m just starting a business. It’d be amazing if I made 10,000, turns out everybody wants to buy vapes or whatever, and I’m selling a hundred thousand and you’ll get matched for being too successful.

Jeremy Stock (22:26):

James, that has always driven me crazy. I hear those stories a lot where that’s exactly right. They don’t know what their sales are going to be.

James Huber (22:33):

And that’s why when you’re underwriting these accounts like you guys do, you can look at your other customers and the demographics and they’re like, I’m only going to do $10,000 and what are you only going to be open two hours a day? No, you’re going to be way more successful than this.

Brian Beth (22:47):

Or they run a very aggressive, let’s say a very aggressive online ads campaign and it blows up and it blows up. Or they go viral because of one video that pops their supplement up and then there’s company shuts down. I mean, what? And we’ve

James Huber (23:06):

Seen that and you see it. And what’s messed up is that they’ll order all this stuff and then they can’t pay for it because they’ve got it on net 30 and they’re like, okay, I can sell it. And then they’re really screwed because now they’re having to go work the corner. Absolutely. Well, you guys think, where do you think the industry is headed the next 1, 2, 3 years? I think that it could be two very different things depending on who wins the election. But let’s say it goes where everyone thinks it’s going to go. Where do you guys think the industry will be two years from now?

Eric Andrade (23:46):

I mean it’s really, I’m not too sure, but whether I see it trending is the technology aspect, and it’s a double-edged sword going to be If you’re not adapting to that, adjusting to that, you get kind of left behind. So you got the stripes and the shop pays, that’s Stripe or whatever, right?

Bryce Van De Moere (24:09):

Shopify. Yeah.

Eric Andrade (24:09):

Yeah. Shopify, you can’t plug in. You can plug in if you’re a high risk business, but they’re going to charge you 2% on top of that. So they’re really incentivizing people to use these wide label solutions or proprietary processing. So it’s definitely going that way. A hundred

Brian Beth (24:25):

Percent. 100%. Because people are having to Frankenstein their businesses with lots of outside third party sources to create the ultimate subscription platform so they can run their marketing campaign and they’ve got nine different things that have to plug in to produce this so they can run this specific marketing campaign that says 49 cents for the first week and then it goes here. But they have to pay all these different companies just to make this thing possible. So technology is like when we’re talking and this is being done under the bank car, we are getting ahead of this, but it’s all under one roof with of course a pay afac option on the back or a traditional merchant account, whatever would work best for the merchant, really sealing it in the USA top to bottom transaction all the way through. Subscription can be handled. I mean that’s where it’s going.

James Huber (25:28):

Yeah, run your whole business with you guys of the suite of services. I mean, they always say get various hooks into your customers. Your guys is more like, we won’t survive if we’re just offering payments. Because one of these other companies, we always whine about our law firm software. It’s the payments tied to it and it’s awful. Awful. And we’re tried to switch, but they’re all awful and they’re all tied to payments. So even your online web campaign or your campaign to sell stuff, they’d be like, yeah, you can do this, but you have to use our payments provider. So if you guys don’t do that, then people end up getting screwed over because once you’re captive, charge us whatever they want. Yeah, integrated

Eric Andrade (26:13):

Payments, that’s where it headed.

James Huber (26:15):

Our payments company is so bad that we wanted to do a surcharge and they’re like, we can, but we will only do it wrong.

Jeremy Stock (26:22):

Yeah, literally

James Huber (26:24):

I was like, selling point. It can’t be 3%. I was like, we’ll just do 3% fine. It doesn’t cover our spread. You guys know it because they gouge us. Unbelievable. And they’re going, Nope, we can only do the percentage. What was it, the percentage of the bill. It came out to 3.34. And I’m like, we can’t do that. They’re like, that’s the only way we could do it. And I’m like, I’m going to sue. You guys picked the wrong lawyer

Jeremy Stock (26:52):

And just, I won’t say the name, but it’s one of the largest processors in the nation that’s behind them, which is kind of shocking.

Brian Beth (26:59):

I’m not surprised. It’s happened a lot from what I heard. Law, medical, they’re called

James Huber (27:05):

Stax

Brian Beth (27:05):

Stacks. Yeah.

James Huber (27:07):

Nice. Jake

Jeremy Stock (27:09):

Proprietary.

James Huber (27:10):

Change your rules.

Jeremy Stock (27:12):

I’m

James Huber (27:12):

Coming for you.

Jeremy Stock (27:15):

Maybe we need to be They’re outside General counsel

James Huber (27:17):

James. They’re going to need one soon. The way the wind’s blowing.

Jeremy Stock (27:19):

Yeah.

James Huber (27:21):

I have a

Bryce Van De Moere (27:21):

Question.

James Huber (27:22):

Just waiting for that California law to pass and somebody will go get ’em. Nice.

Bryce Van De Moere (27:26):

I hope so. There are several podcasts on our site where I’m basically just thundering away at the fact that the MasterCard match rules are completely antiquated and are being abused. And since Covid, when the lockdown happened, everybody moved to an online platform and nobody was taking cash or checks. That having the ability to accept these credit cards is kind of become a right. I mean, it is the only way that you can get your business off the ground. And I’m wondering if I’m like the lone voice in the woods or if you have a sense that there’s anybody on the banking side that is lobbying or raising questions or to MasterCard be like, when are you guys going to actually fix this? Are you just going to sit on your heels and say, Hey, we’re just custodians. We don’t have anything to do with it.

James Huber (28:20):

Well, they’re your rules.

Bryce Van De Moere (28:22):

Exactly.

James Huber (28:22):

He did say the Visa guy when I was up yelling at him at the surcharge, he did say, well, one thing we are doing is we’re going to rewrite our rules to make him more friendly. If you’ve read the rules you’re reading through and you’re like, oh, I found what I’m looking for. Oh, but that only implies in Western Australia.

Bryce Van De Moere (28:40):

Do you guys have the sense that there’s any movement on the other side pushing for change

Eric Andrade (28:46):

Personally

Bryce Van De Moere (28:46):

To make their lives? I mean, it’s got to be able to make the bank’s lives easier and your lives easier.

James Huber (28:52):

I think they’re all in it together though.

Brian Beth (28:54):

Yeah. I don’t think there’s movement on their side, but I know there’s movement on our side. Something like we’ve built now, not us, but guys in our company that will be releasing soon is we’re cards that are level two, level three compliant. These are higher level business cards and stuff that ask for extra data. They would cost a lot in interchange fees if you just ran it regularly. But all Visa and MasterCard wants out of these is just some data, which is actually a lot of data.

Brian Beth (29:29):

And they built out a system that automatically puts that in. And that’s just one example of how we are attacking certain things that are done on that end. And then just to say like, Hey, we’re building a gateway and stuff where you can operate in the traditional fashion, have your traditional merchant account if you desire, and plug in and do everything you want API and level two, level three compliant and lower those interchange fees. That’s just one example of just a battle that we’re taking on our end on the bank card USA side. So that’s just one that came to mind.

James Huber (30:18):

Great. Awesome. Any closing thoughts for us, ci? Or

Brian Beth (30:21):

We good? No, I’m just saying that there’s more to come out of bank Card USA, like I said, the technologies that you were talking about and Absolutely. And sorry for interrupting you, but that’s what I was saying is there’s just so much exciting stuff coming from our side and of course it’s always an uphill battle with all those names we named, but we are very excited for the future.

Jeremy Stock (30:53):

Absolutely.

Bryce Van De Moere (30:54):

Is any of it, and again, I don’t want to mention any names or give you guys give any receivers because I don’t really want to know how you get it done. I’m just happy that you get it done. But is there anything changing in relation to how match matched merchants are treated?

Eric Andrade (31:11):

So with that, not from the looks of it, it would be nice if they could be more, what’s the word? Right? It’s kind hard to speak on MasterCard conglomerate and the card brands. It feels almost like they rule the world. They do. But it’s one of those things where, like you said, it’s just real. It’s just set in stone when it’s done. And I don’t foresee anything. I don’t really see that deep into it. I see from the merchant perspective and then the banking perspective, the processor perspective and trying to make something happen there to the best of our ability. But on the MasterCard side, even the people that are batting on this end are just like, they’re having those same thoughts. They say the same thing. Same things you guys are saying we hear in the office, in the risk department. So it’s hopefully one day, right? Yeah, no doubt. Yeah, one day. Some big class action in the future.

James Huber (32:09):

It could be.

Eric Andrade (32:09):

That’d be nice.

James Huber (32:10):

Well, why don’t we tell people how to get in touch with you guys.

Eric Andrade (32:14):

So my name is Eric Andrade, representative of Vanguard USA. You could always reach out to the company or my first dot last name at Vanguard USA call in. Ask for me. I’ll be there.

Bryce Van De Moere (32:26):

Alright. Yeah. Eric handles a bunch for us and he comes recommend 100%.

Jeremy Stock (32:32):

Brian, do you want to let our audience know? How can they find you as well?

Brian Beth (32:35):

Yeah, my name is Brian Beth, and that’s just Brian, B-R-I-A-N dot Beth, BET h@bankcardusa.com is the best way to get ahold of me. And again, you can call in there and ask for me and we’ll all be there. Yeah,

Jeremy Stock (32:51):

Absolutely. And if you find yourself on the match list, reach out to Global Legal Law Firm. We can also connect you with Bank Card SA.

Brian Beth (32:57):

Yeah,

Bryce Van De Moere (32:58):

Jeremy, let them let get the number.

Jeremy Stock (32:59):

Oh yeah, yeah, please do.

Brian Beth (33:01):

Yeah, you can call at five three five six six four four. You can reach me at

Eric Andrade (33:06):

8 5 4 0. I got to look. It’s cell phones. Nobody don’t call on numbers. I got it. Let check real quick for you guys.

Jeremy Stock (33:17):

We’ll link to you guys in the show notes for sure. Alright, this has been the Payments Expert podcast, a podcast of Global Legal Law firm. Thank you so much for listening to the end of this episode. We’ve had in studio joining us from Bank Card USA, Brian Beth and Eric Andrade, as well as James Huber and Bryce Vander Moore. Thank you for listening. Thank you for listening to this episode of the Payments Experts podcast, a podcast of global legal law firm. Visit us online today at globallegallawfirm.com.